Support

Having problems with your account? Experiencing difficulty using the website? ​Check the FAQs below for a quick and easy answer:

SUBSCRIPTION & REFUND

​How and when will I receive a confirmation after joining MandarinKit?

​​How soon can I access the content after joining MandarinKit?

​Can I purchase the PRC Method Courses only without having to join the monthly subscription?

​​​​​What if I don’t enjoy the PRC Method courses? Can I get a refund?

​​I’m already familiar with Pinyin, Radical and Character. Can I subscribe to Connect & Engage membership to connect ​with the MandarinKit community without first purchasing the PRC Method Courses?

​I’m not 100% sure if MandarinKit is right for me. Is there a trial period so that I can test it out?

TECH

​Which devices support MandarinKit?

​​​Can I access MandarinKit using my Android or iPhone?

​​Do I need to download any App to access MandarinKit via my mobile phone?

​Can there be more than one user per membership account?

​​Can I log on to MandarinKit on multiple devices simultaneously?

​I have a study buddy. Can I share access to the PRC Method courses and learn together simultaneously?

CONTENT & LEARNING WITH US

​​Can I skip lessons or stop in the middle of a lesson and return to it later?

​​​Can I learn or review lessons if I am offline?

​​​How often does MandarinKit update the Learning Library with new content?

​Does MandarinKit delete old content and replace it with new content?

​Is all the content on MandarinKit available immediately or is it time-released (drip fed)?

​SUPPORT

​How do I get support if I have questions about the lessons and learning aids?

​​How do I get tech support if I have issues with logging into MandarinKit?

If your question isn’t answered above please use the form below to get in touch with our support team and we’ll get back to you as soon as we can. Our email support hours are 9am to ​5pm ​Singapore Time from Monday to Friday and we aim to get back to you as quickly as possible.

F​or learning specific questions, please post your question to our community forum so other students can benefit from the question and answer to learn together.

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